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Accessibility statement

This accessibility statement applies to www.kscmp.org.uk run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply. You can email kscmp@kent.gov.uk or call 03000 42 11 26.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.2 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us, you can email kscmp@kent.gov.uk or call 03000 42 11 26.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Interactive elements

We use Hotjar, a third party survey platform to collect user feedback. The functionality to give feedback by keyboard alone is not accessible. The focus indicator is not visible when keyboard focus is on the feedback element and once open, face images are not navigable using keyboard input alone.

This is not compliant with WCAG guideline 2.1.1 and WCAG guideline 2.4.7.

We have logged this issue with our supplier Hotjar.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and documents

Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish will meet accessibility standards.

Where we update old documents, or find inaccessible documents as part of an audit, we will update them to full compliance.

3rd party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • links to non-KCC websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 31 October 2024.

This website was last tested on 28 August 2020. The test was carried out by Kent County Council.